All prices in EUR per user, excl. VAT, existing licenses do not count towards volume discounts.
Support requests from customers without Subscription or Software Assurance can be handled by purchasing packages of support hours. A support package can contain 3, 5 or 10 hours of support services. These can be used to charge a personal support account. Any support services provided will be subtracted from that account at quarter hour intervals. The first 30 minutes spent reporting/registering the incident do typically not count towards the account. If a solution can be provided with minimal efforts within that time this will also not be charged.
The claim on the support hours expires after 6 months.
Technical support is generally available for the last versions respectively of the current and previous release cylce.